The interview below is an excerpt from WebCargo’s Digital Air Cargo Monthly report, delivering analyses of recent trends in air cargo penetration, market intelligence, in-depth interviews with industry leaders, and more.
Christos Spyrou, CEO
Neutral Air Partner
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Read our exclusive interview below with Christos Spyrou, Neutral Air Partner’s CEO, about how partnering with leading digital solutions like WebCargo enables forwarders to capitalize on business opportunities and maximize their efficiency during times of market volatility.
Air Cargo Digitization Interview with Neutral Air Partner’s CEO, Christos Spyrou
What digital advances have changed air cargo the most?
Digital innovations have democratized both pricing and real time information for air cargo, enabling forwarders to be leaner and more efficient. Freight digitalization not only helped forwarders focus on customer service, but also helped them grow in a period of change.
In what ways has eBooking improved the air cargo process for forwarders?
E-booking helps streamline some of air cargo’s most time-consuming processes, cutting forwarders’ operational costs and shortening the time to quote. Freight forwarders value the customer relationship and trust, and digitalization is proving to help them better focus on customer service while also helping them thrive during volatility.
How are forwarders leveraging opportunities to connect with each other via digital platforms?
SME forwarders and consolidators represent over 45% of global volumes. One of our group’s main objectives has always been to drive buying power. We are proud to partner with leading digital solutions like WebCargo to facilitate these connections among forwarders and consolidators and provide a defining step toward this objective.
What developments are you most excited about in the next few years?
Technology is developing new ways to procure, book, insure and pay. Some examples of upcoming tech-enabled additions to our network include B2B express and consolidation portals, and online cargo claims, adding value for both our members and the industry overall.
What can forwarders do internally to maximize how they leverage tech?
Forwarders have always been relationship and customer-service oriented, and customers seek out providers who can deliver on that promise. Tech can be a customer-service amplifier. Forwarders can transform their operations, with real-time carrier rates, rate management, route optimization, dynamic pricing and instant quoting with digital tools like WebCargo. Digitalization can improve communication and cooperation which will drive both cost efficiency and service excellence.