The latest installment of our mystery shopping survey across the top 20 global forwarders. This year, we focus on air freight and digital freight forwarder quoting, including:
- Mystery shopping survey of the top 20 forwarders
- How leading logistics companies provide a 21st-century user experiences
- How top forwarders stack up in their digital offerings
Get the full 2019 report
More about Providing Better Customer Experiences in Logistics
July 27, 2022
Changing Trends in BCO Air Cargo Procure
In this report, based on a ...
August 3, 2021
The Slow Death of the Rate Sheet
Logistics technology is cha...
November 19, 2020
Designing the Matrix: Design Around User
How we designed our patente...
March 29, 2020
Logistics During COVID-19: How to Surviv
See the challenges and oppo...
December 19, 2019
The 2019 State of Digital Freight
What's new/changed in 2019,...
April 18, 2019
The Evolution of Ocean Freight Procureme
How ocean freight procureme...