Air carriers have finally fully embarked on a digitization journey
The industry though still has a way to go before it is 100% online, customer-centric, and defensible.
To track transformation progress across the world’s top air carriers, this report established a 26 parameter methodology across three categories to benchmark digitization. Read the full report to see:
- Which top air carriers are far, far ahead
- How air and ocean carrier digitization differs
- The best-in-class API sets used by carriers (and who has them)
- and more…