Customer Service Representative
About The Position
7LFreight digitizes domestic and international rate management, quoting & booking for over 300 of North America’s logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that simplifies the working life of the people who help get the goods we all use wherever they need to go.
We’re not alone either. 7LFreight is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).
Turns out it’s kind of a big deal. As one of the largest tech platforms for a huge industry (the phone or computer you’re reading this on was, after all shipped), we’ve been crushing it with double-digit growth, year after year.
We shoot for the sky, and all seven seas. We are already the world’s largest digital air cargo booking platform (yes, it feels good to say that. Real good). We want to extend those good vibes across the seven seas, while providing freight companies with more online sales tools.
But without a world-class Customer Service team, we’ll never make it happen. No pressure. You got this.
You’ll manage the portfolio of 7LFreight’s cartage agents (and trust us, there are a lot of them), keeping their data accurate and our customers happy. The role requires a blended skill set like a professional phone and email presence, phenomenal accuracy, and the ability to work in a dynamic environment. Process/ interpret data from rate sheets (tariffs) and enter it into our proprietary system. Make phone calls to obtain information from our vendors and update our proprietary system accordingly. Provide Customer Service for our tools via email, phone and live chat.
Requirements
Basic Requirements
- Good typing skills and accuracy : 45+ wpm typing / 8000kph 10-key
- Excellent phone presence and ability to escalate calls to management
- High proficiency in Microsoft Excel
- Proficiency in Microsoft Office
- Strong attention to detail
- Ability to work in an unstructured environment
- Strong communication skills--written and verbal
- Ability to prioritize and think critically during busy work-flow periods
- Comfortable working in a role requiring regular interactions with various employees within the company.
Hold vision of broader company goals, understand, present, and reach business objectives, with an ability to align company and customer strategy.
- Methodical, organized and detail-oriented.
- Proactiveness, assertiveness and self-confidence, even in stressful situations.
- Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment.
- Fluent English speaker and writer.
Preferred Qualifications:
- The ideal candidate has related industry skills (freight, logistics, transportation, supply chain).
- Additional languages (Spanish is a big plus!)
- High School Diploma or equivalent
- Minimum 1-year customer service/ data entry experience
- Freight industry experience preferred but not required
Schedule:
M-F 8 hours per day. For your first 90 days, you will be working from 6:30 am to 3 pm PST. After your 90-day probationary period, you'll be eligible for a flexible schedule.
Benefits:
Pay: $15.00-18.00 per hour DOE . Paid Holidays, Unlimited Paid Time Off, 100% Company-paid Health Insurance, 401K enrollment eligibility after 90 days, and a company match is available after one year of employment.
Full-time position
- Location: Arkansas (Remote)
- Reports to: Surface Manager