UX Research Intern
About The Position
About The Position
WebCargo digitizes global freight sales for over 3,500 of the world’s largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight.
We’re not alone either.
WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).
Turns out it’s kind of a big deal. As the leading global freight booking platform for a massive industry (the phone or computer you’re reading this on was, after all, shipped), we’ve been crushing it with double-digit growth, year after year.
As a UX Research Intern, you will have the exciting opportunity to contribute to our user experience research efforts. You'll work closely with our UX team to gather insights, conduct user studies and analyze data to inform product design decisions. This internship offers hands-on experience in a dynamic and collaborative environment, where you'll have the chance to learn from seasoned professionals while making meaningful contributions to our products.
Responsibilities:
- Assist in planning and conducting user research studies, including usability testing, interviews and surveys to gain insights into user behavior, needs and expectations.
- Leveraging tools like Fullstory and Segment to gather data on how users are interacting with our current products.
- Collect and analyze research findings to uncover user behaviors, identify patterns and pain points.
- Collaborate with the design and product teams to translate research insights into actionable design recommendations.
- Create reports/presentations to communicate research findings and insights/recommendations to cross-functional teams.
- Support the development and iteration of user journey maps and other UX deliverables.
Requirements
Basic Requirements:
- Currently enrolled in academic studies focused on the human experience as it relates to design and technology (Degree in Design/UX Research, Psychology, Social Sciences, Human-Computer Interaction) that allow you to make an internship agreement between your education center and Webcargo.
- Experience using data research tools such as Amplitude, Hotjar, Fullstory or UX Teak.
- Ability to do a part-time internship with a minimum of 4 hours a day.
- 0-1 years of experience in hands-on UX Research (Portfolio/Presentation showcasing your skills, projects or any relevant experience you have is preferred).
- Understanding of UX design principles and methodologies.
- Advanced English with good speaking and writing skills.
- Good communication and teamwork skills to interact with customers and the rest of the team involved in projects.
- Self-motivation and ability to work independently and as a part of a team.
Preferred Requirements:
- Experience using Figma, Figjam or similar tools.
Why is WebCargo where you want to work?
- Location: Barcelona, Spain… but only some of the time. We’re on an employee-friendly hybrid model.
- Multicultural and open environment, full of great people from multiple countries. Over twenty languages but all aligned on making global freight work better.
- Great office in Torre Glories with amazing views, located in the center of the technology HUB in Barcelona.
Please add your portfolio or presentation to the application.